Returns Policy
You purchased from us and no longer need the product? We understand things change and we'll refund you if you contact us up to 7 days after your purchase to initiate a refund. The product must not be used and must have all the tags attached and be in its original packaging.
We encourage you to shop carefully and consider purchasing a texture sample if you want to play with the hair to ensure you select the correct product for your needs.
We will offer a refund, exchange or credit under the following circumstances:
- If the product is faulty.
- The product is significantly different to what was shown or described to you.
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The product is not fit for the purpose you made known to us before we supplied it to you.
Subject to the above circumstances, hair samples, brushes, and hair extensions are non-refundable due to hygiene reasons.
If an item is returned, your refund will be made to the original payment method.